Creekside investigated by TCEQ, enforcement process underway

The Creekside water plant. (Photo by Steve Sothwell)

The Creekside Water System is potentially facing fines from the Texas Commission on Environmental Quality after the commission found that there wasn’t enough chlorine in its water supply in February. The Creekside system, a private water system that supplies the Creekside mobile home park in Southern Lewisville, has been a subject of complaint for years.

The enforcement process is the result of a TCEQ investigation into several complaints in early February. According to an investigation summary obtained by The Lewisville Texan Journal, the commission received complaints on Feb. 9, 11 and 16 citing concerns about low water pressure and boil water notices. Investigator Gregory Nagel arrived on Feb. 15 and discovered that there wasn’t enough residual chlorine in all the system’s tanks.

Chlorine is used to disinfect drinking water. The state requires 0.2 milligrams of free-floating chlorine per liter in all of its public water sources. Nagel found that one of Creekside’s tanks was below that number.

When he returned the next day, he found that all three of them were below that number.

Additionally, Nagel found that boil water notices that had been sent out as recently as Jan. 29 did not follow the guidelines described in Texas law. Boil water notices are fliers to inform residents that they must boil all their water before using it in order to clean it because it isn’t safe to use straight from the tap.

The investigation summary notes that the boil water notice Creekside sent out over Nagel’s findings that there wasn’t enough chlorine in the system was sent out using the correct format.

The chlorine levels not being brought up to standard within a day of Nagel’s notice triggers TCEQ’s enforcement process. The commission’s detailed guide to calculating financial penalties is online. TCEQ spokesperson Andrea Morrow said the case is currently under development.

This is far from the first time the TCEQ has been contacted about the Creekside water system. It its most recent compliance investigation in January 2016, the commission found 10 violations and “an additional issue,” according to the investigation summary. It details four previous complaints going back less than a year from that investigation about water outages or boil water notices. Residents have been frustrated with the water system frequently shutting off and requiring them to boil it for use in the past.

The Creekside Water System is the only water utility hooked up to operate in the mobile home park. This is legal through a Certificate of Convenience and Necessity, which are now administered by the Public Utility Commission of Texas. Creekside is inside Lewisville city limits and adjacent to Lewisville water infrastructure.

Council member TJ Gilmore talked about taking legal action at the City Council retreat in February. He said the city has hired an outside attorney to explore options.

Creekside did not immediately offer comment on the matter.


  1. They also have water leaks pouring into the street on several streets. There is free standing alga cause issues with residents. Notice to the management office falls on deaf ears and / or they just respond with if we fix it we’ll raise your lot rent so what do you want us to do!


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