After another lengthy water outage that lasted from Tuesday into Wednesday earlier in the week, management at the Creekside Mobile Home Park still refuses to answer questions. The company whose name is still on the sign at Creekside’s water plant hasn’t worked with the park for nearly 18 months.

The Lewisville Texan Journal visited the park again on Friday when company officials that office staff said would contact us still had not. Creekside is owned by RHP Properties.  

A manager who would only identify herself as Elizabeth refused to provide names or phone numbers for higher level managers, only offering to take our information and forward it to them.

Our story from Thursday mentioned the water system’s operator, Aqua Texas, who we had tried to contact for that story. Parent company Aqua America’s strategic communications manager Gretchen Toner told The Lewisville Texan Journal on Friday that Aqua Texas had ended their agreement with Creekside nearly 18 months ago and has not worked with their system since then.

A 2016 investigation by TCEQ had found that Creekside violated the law by failing to operate the water system under the direct supervision of a licensed operator. In April of 2016, TCEQ notes that Creekside provided a statement indicating that a licensed operator was going to be notified of all future water outages and repairs.  TCEQ resolved the violation without further action.

Office staff at Creekside refused to answer our questions about who the licensed operator of the plant is, or what had been happening with the system.

They also refused to answer why they thought it was OK for Salvation Army to provide residents with bottled water instead of providing it themselves.

After that, they asked me to leave their office.

A photo taken from the park’s main front driveway shows a boil water notice on a sign board in front of the park’s office building on Friday afternoon, Aug. 3. (Photo by Steve Southwell)

Creekside remained on a boil water notice as of Friday around 5 p.m. when we were on site. While some residents told us via Facebook that they had received a boil water notice, a resident told us that they still had not had a notice brought to their residence. The resident asked to remain anonymous because they feared retaliation from management. Instead the park relies on signage near the entrance that residents have said they can miss.  People who do not leave the park may not see the notice.

Creekside has been cited in TCEQ investigations for having failed to properly issue boil water notices according to the state’s prescribed format multiple times over the past few years.

Creekside’s boil water notice for the most recent outage was provided to The Lewisville Texan Journal by a resident. The format and verbiage of the notice does not comply with Texas law, as set forth in 30 TAC Sec. 290.47.

The Lewisville Texan Journal will continue to investigate Creekside’s water system. Stay tuned for updates.

Prior Coverage:

Creekside water outage part of a long-term pattern of water violations, documents show

Water out at Creekside Mobile Home Park