Contractors claim differential treatment from Creekside

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A photo taken from the park's main front driveway shows a boil water notice on a sign board in front of the park's office building on Friday afternoon, Aug. 3. (Photo by Steve Southwell)

While residents from Creekside Mobile Home park have previously expressed fear of retaliation from management, third party contractors also experienced similar treatment.

The water conditions at Creekside have long been an issue for residents. The mobile home park is on a private water system not connected to city water at all, and residents say it frequently loses pressure and is otherwise contaminated to where they need to boil their water because it is not safe to drink. Residents report this ranges from being a monthly to weekly occurrence. Documents obtained by The Lewisville Texan Journal show the water system has frequently violated Texas Commission on Environmental Quality guidelines, including ones surrounding how to notify residents to boil their water.

Throughout our coverage of this issue, residents have almost uniformly requested to remain anonymous for fear that the property managers will retaliate against them for speaking to the media. They say they have seen neighbors fined selectively based on whether or not management is happy with them. Now, repair workers and property financiers who work with the park are reporting similar treatment.

Jerry Eaton, owner of Rodeo Homes, has worked in Creekside for more than 30 years, buying out lots and homes then selling them to residents. He currently owns about 36 homes in the park and said he’s never had a company treat its customers the way he’s seen it here.

“I’ve gone through about six owners now, and this has got to be the worst company I’ve ever had to deal with in terms of getting anything accomplished,” Eaton said. “Our customers are nearly ready to default on their loans just to get out of the park. It’s terrible.”

Bayshore Home Sales, an affiliate of Creekside, currently has 24 homes for sale, in direct competition with Eaton.

RHP Properties, a property investment firm based in Michigan, has managed the mobile park home since 2011. Creekside community manager Elizabeth Sandoval declined to comment personally. RHP spokesperson Christine Snyder said Sandoval’s supervisor, Ken Axton, would not be made available for comment.

Dennis Arnold, a third party contractor working for Texas Property Services, works with Eaton at Creekside remodeling and renovating homes. If Arnold gets fined by Creekside for any violations, Eaton must pay as the legal broker. Both claim to have fines against them for actions they were not aware were punishable.

“The park fined me $50 because Arnold had two wheels of a 16 foot trailer parked on the grass,” Eaton said.

Eaton claims he was also charged $200 for water during one renovation project. He said residents’ average water bill is $30-$45.

“We only wash our brushes out,” Eaton said. “We might use the bathroom from time to time of course, but it’s mainly just washing out your brushes and things like that. [They] expect me to know what the rules are and abide by them even though I have never seen the rules.”

Arnold said he had to halt a project for a day and a half because he was without water during that time.

“After [the water] got back on, I cut my hand, and when I went to wash my hands, it burned worse than if I had put a razor blade in it,” Arnold said. “It doesn’t feel safe.”

Arnold, who has been working in Creekside consistently since January, claims the park had a boil water notice up for at least three to four months of the year. Though water systems are required to send out notices when the water has been contaminated and needs to be boiled, Creekside will regularly set a sign out in front of the complex, leaving residents who do not or can not leave the house without notice. Arnold said this sign was out for months. He expressed concern as to whether the park is trying to fix the issue.

“They actually have third party water companies who would work on this and the fact they’re not releasing any names leads me to believe they’re not having anybody work on [it],” Arnold said.

Eaton said the situation is very unpleasant to residents.

“I can’t imagine drinking [the water] because it smells so bad,” Eaton said. “The water is horrendous.”

The Lewisville Texan Journal has received numerous resident complaints against Creekside and is compiling them as part of our ongoing coverage. If you have had an issue with the mobile home park, message us on Facebook or email us at editor@LewisvilleTexan.org.

2 COMMENTS

  1. This is unbelievable! I am sickened by the way poor people that are afraid to speak up are treated. I am sure they are treated this way because they have no one to represent them. This company should be ashamed.

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