After a complete inspection of all the streetlights in the city earlier this year, inspectors discovered 114 malfunctioning lights. Burned-out lights, bad wiring and accident damage are examples of the problems found. Some of the lights belonged to the City of Lewisville, some to Texas New Mexico Power and some to ONCOR.
The audit addressed results from the Police Operations and City Appearance Survey that was conducted in May 2016 as part of the “Thriving Neighborhoods” Big Move in the Lewisville 2025 vision plan. Survey results showed that street lighting is the public’s biggest single concern related to safety in residential neighborhoods.
According to public services officials, the City currently has about 20 pending service requests related to street lights, none more than two months old.
Residents can report any street light outage by using the online customer support page on cityoflewisville.com or the city’s free mobile application. There is a comments section where residents should include as many details as possible, such as where on the street the light is located, if there is any damage, how long it’s been out, and anything else that will ensure crews get to the correct light.
Residents can also call the Public Services hotline at 972-219-3510. While most streetlights are owned by one of the utility companies, city workers can notify the companies about needed repairs and follow up to ensure repairs are made in a timely manner.